Shipping & Delivery Info

All orders are handmade, so please give us a few days to customise & assemble your pieces!

We’ll make & personalise your order within 3 days before shipping your parcel via Royal Mail.

If you’re in the UK, your order will be delivered within 5 working days & everywhere else will take up to 10.

Please bear in mind, there can be additional delays during busy holidays (such as Christmas & Valentine’s Day) but also delays due to COVID-19.

Thank you so much for your patience!

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Charm Bear, you are responsible for the cost of return shipping back to Charm Bear. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages:

Charm Bear is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected]

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