We stand behind our products. If for any reason you are not completely satisfied with your Charm Bear products, we’ll offer you a full refund within the first 30 days of having received it.
We'll make & personalise your order within 3 days before shipping your parcel.
Your order will then be delivered within 7-10 working days via UPS.
All duties and taxes are prepaid - no extra costs on delivery.
Got a question? No problem. You can email us at hello@charmbear.com, send us a message on Facebook messenger or send a message using our chat feature at the bottom left hand corner of
this page and we’ll get back to you within 24 hours.
I was very apprehensive about ordering from here as they came up as an advert on Facebook.
Needless to say, I am very happy I took the risk. The necklace and charms are stunning and hardy! I wear them all the time 24/7. It was very easy to order, the communication was on point and the postage was fast. It’s lovely to have a personalised necklace related to your loved ones.
I bought this for my daughter in law who has just had a baby . I put on babies initial and his birth stone . Mummy was overwhelmed and absolutely loved it . The quality is fabulous. Looks like a very expensive piece of jewellery .
Very happy with necklace! Very good quality! Very good customer service!
I couldn’t be more happy! Everything turned out exactly how I wanted it too and it showed up just in time for our family pictures!
So this was the first purchase I made from Charm Bear, and I’d happily make more in the future. So easy to place the order then arrived in plenty of time for Mother’s Day. This was actually a gift for my daughter to give to her mum, and mum was over the moon. Such a gorgeous personal gift. Thank you Charm Bear for making Thias mum truly happy.