Got a question? We’re here to help!
You can email us at [email protected], send us a message on Facebook messenger or send a message using our chat feature at the bottom left hand corner of this page and we’ll get back to you within 24 hours.
Send us a message on Facebook messenger.
For anything else, you can mail us at our address:
Charm Bear, 3A Devonshire Avenue, Nottingham, NG9 1BS, United Kingdom
All orders are handmade, so please give us a few days to customise & assemble your pieces!
We’ll make & personalise your order within 3 days before shipping your parcel via Royal Mail.
If you’re in the UK, your order will be delivered within 5 working days & everywhere else will take up to 10.
Please bear in mind, there can be additional delays during busy holidays (such as Christmas & Valentine’s Day) but also delays due to COVID-19.
Thank you so much for your patience!
Email us at [email protected] or use the chat widget in the corner of this page.
Let us know the correct address & we will fix it for you.
If your order has already been shipped, you can use your tracking number & call up your courier.
They can redirect the parcel to the correct shipping address for you.
Email us at [email protected] or use the chat widget in the corner of this page.
Let us know the correct info & we will fix it for you.
If your order has already been shipped, please understand we can no longer change your order for you.
Most of our items are ordered for gifting, so we don’t include invoices as standard.
This also helps cut down on paper & is more environmentally friendly by sending digital invoices to your email instead.
Email us at [email protected] or use the chat widget in the corner of this page.
Someone from our support team will give you all the info.