Got a question? We’re here to help!
You can email us at hello@charmbear.com, send us a message on Facebook Messenger, or use the chat feature at the bottom left-hand corner of this page. We’ll get back to you within 24 hours.
For anything else, you can mail us at our address:
Charm Bear
3A Devonshire Avenue
Nottingham
NG9 1BS
United Kingdom
How long does it take to get my order?
All orders are handmade, so please give us a few days to customise and assemble your pieces.
We’ll make and personalise your order within 3 days before shipping your parcel via Royal Mail.
If you’re in the UK, your order will be delivered within 5 working days; everywhere else can take up to 10 working days.
Please bear in mind that there can be additional delays during busy holidays, such as Christmas and Valentine’s Day.
Thank you so much for your patience!
My address is wrong — how can I fix it?
Email us at hello@charmbear.com or use the chat widget in the corner of this page.
Let us know the correct address and we will fix it for you.
If your order has already shipped, you can use your tracking number to contact your courier. They may be able to redirect the parcel to the correct address.
I made a mistake with my order — how can I fix it?
Email us at hello@charmbear.com or use the chat widget in the corner of this page.
Let us know the correct information and we will fix it for you.
If your order has already shipped, please understand that we can no longer change it for you.
My parcel is a gift. Do you include invoices?
Most of our items are ordered as gifts, so we don’t include invoices as standard.
This also cuts down on paper — your digital invoice will be sent to your email instead.
Do you do wholesale or trade?
Email us at hello@charmbear.com or use the chat widget in the corner of this page.
Someone from our support team will give you all the information.