Return policy

You’ll love our products or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your Charm Bear products, we’ll offer you a full refund within the first 30 days of having received it.

Send us an email to [email protected], chat with us on Facebook Messenger or just shoot us a message using our chat feature at the bottom left hand corner of this page.

If you need to return your items for any reason you can send them to the following address:

Charm Bear
3A Devonshire Avenue
United Kingdom

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We’ll always do our best to take care of you.

Please note, we can’t be held responsible if a mistake was made whilst the order was being placed & we were given incorrect info to engrave.

We also cannot accept returns for personalised items but if there are any issues, please contact us at [email protected] or chat with us on Facebook Messenger so we can help resolve the issue.