We stand behind our products. If for any reason you are not completely satisfied with your Charm Bear products, we’ll offer you a full refund within the first 30 days of having received it.

We'll make & personalise your order within 3 days before shipping your parcel.

Your order will then be delivered within 10 working days via UPS.

Got a question? No problem. You can email us at [email protected], send us a message on Facebook messenger or send a message using our chat feature at the bottom left hand corner of this page and we’ll get back to you within 24 hours.